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Best Data Analytics Solutions for Contact Center11 March 2025
Contact centers are increasingly leveraging data analytics solutions to improve customer experience and increase operational efficiency. However, analyzing large amounts of call data can be challenging.
What is CMR Jitter Delay? Ways to Improve Your Call Quality21 May 2020
When VoIP (Voice over IP) technology is used in call centers, jitter delay can be one of the biggest problems that directly affect call quality. In VoIP calls, voice is transmitted to the other party in small data packets.
Incoming and Outgoing Call Distribution: Strategies to Increase Efficiency21 May 2020
In call centers, inbound and outbound call distribution is of critical importance to ensure customer satisfaction and increase operational efficiency. How calls are routed, the performance of customer representatives and the quality of service are directly dependent on this data.
Call Distribution by Country: How to Analyze Customer Trends21 May 2020
Analyzing which countries your call center handles calls from helps you better understand your customer base. Call distribution by country allows you to determine how many calls come from which regions, which languages are predominantly used, and customer trends.
Improve Your Call Center Performance: Analyze with CDR and CMR Data21 May 2020
Call centers need advanced data analytics solutions to improve customer satisfaction and ensure operational efficiency. Data sources such as CDR (Call Detail Record) and CMR (Call Management Record) provide critical information to measure and optimize call performance.